India still controls as much as 65 percent of the industry and derives an estimated US$52 billion in annual revenues from it, employing more than 2 million people in finance, human resources and customer services. However, this industry is continuing to change dramatically, growing progressively.
BPO industry is growing at a scorching 35 percent annually. India has lately been losing some of its sheen as the world’s favorite back office. Growth has tapered off to 10 per cent this year and most Indian companies are finding their market share eroded by countries like China, Philippines, Russia and Eastern Europe.
Such like Philippines, althouth is a poor country beset with political strife and corruption, its government is doing everything it can to get more American companies to outsource to it. And companies from a few East-European countries too, are cutting their prices to lure western companies.
Read this news in asiasentinel.com
